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Product Guide: FAQ

We now offer tempered glass. Call or email us for pricing.

How long will it take to manufacture my order and ship it?

All orders take up to 4 weeks. Date ordered to date shipped. Orders will be shipped once manufacturing has been completed and you will receive a email notification of the shipping/tracking information.

Special Orders

* We can manufacture our windows using Douglas Fir and Red Cedar. Contact us for current prices. *

How do you correctly measure for a replacement sash or transom window?

Please see our How To Measure page.

What type of glass is used in the sashes?

We use single strength clear glass.

What type of window grill is used for the sashes and transom windows?

We make true divided lites.

Can I request other types of wood for my custom order other than white pine?

Yes, please contact us for this special request.

How do I paint the sash or transom window?

Please see our How To Paint page.

Is a RUSH custom order available?

Yes, Please contact us for this special request for pricing and time frame.

What payment methods do you accept?

Visa, American Express, MasterCard, Discover, Bank money orders or personal checks (Personal Checks need to clear the bank before manufacturing the item).